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We specialise in foreign language satellite TV packages
Proton Electronics :: Help zone

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Terms & Conditions  

Proton Electronics Terms & Conditions

Please read our terms and conditions before placing an order.

(1) Introduction

These terms and conditions govern your use of our website; by using our website, you accept these terms and conditions in full. If you disagree with any part of these terms and conditions, do not use our website.

(2) Intellectual property rights

Unless otherwise stated, we or our licensors own the intellectual property rights in the website and material on the website. Subject to the licence below, all these intellectual property rights are reserved.

(3) Licence to use website

You may view, download for caching purposes only, and print pages from the website for your own personal use.

You must not:

(a) republish material from this website (including republication on another website);

(b) sell, rent or otherwise sub-license material on the website;

(c) reproduce, duplicate, copy or otherwise exploit material on our website for a commercial purpose;

(c) edit or otherwise modify any material on the website; or

(d) redistribute material from this website [except for content specifically and expressly made available for redistribution (such as our newsletter)].

Where content is specifically made available for redistribution, it may only be redistributed [within your business].

(4) Limitations of liability

The information on this website is provided free-of-charge, and you acknowledge that it would be unreasonable to hold us liable in respect of this website and the information on this website.

Whilst we endeavour to ensure that the information on this website is correct, we do not warrant its completeness or accuracy; nor do we commit to ensuring that the website remains available or that the material on the website is kept up-to-date.

To the maximum extent permitted by applicable law we exclude all representations, warranties and conditions (including, without limitation, the conditions implied by law of satisfactory quality, fitness for purpose and the use of reasonable care and skill).

Our liability is limited and excluded to the maximum extent permitted under applicable law. We will not be liable for any direct or indirect loss or damage arising under these terms and conditions or in connection with our website, whether arising in tort, contract, or otherwise. Without limiting the generality of the foregoing exclusion, we will not be liable for any loss of profit, contracts, business, goodwill, data, income, revenue or anticipated savings arising under terms and conditions or in connection with our website, whether direct or indirect, and whether arising in tort, contract, or otherwise.

However, nothing in these terms and conditions shall exclude or limit our liability for fraud, for death or personal injury caused by our negligence, or for any other liability which cannot be excluded or limited under applicable law.

(5) Restricted access

Access to certain areas of our website is restricted. We reserve the right to restrict access to [other] areas of our website, or indeed our whole website, at our discretion.

If we provide you with a user ID and password to enable you to access restricted areas of our website or other content or services, you must ensure that that user ID and password is kept confidential. You accept responsibility for all activities that occur under your user ID or password.

We may disable your user ID and password [at our sole discretion] [OR] if you breach any of the policies or terms governing your use of our website or any other contractual obligation you owe to us.

(6) Bulletin board / chat room / comments

You must not use our website in any way that causes, or may cause, damage to the website or impairment of the availability or accessibility of the website.

You must not use our website in any way which is unlawful, illegal, fraudulent or harmful, or in connection with any unlawful, illegal, fraudulent or harmful purpose or activity.

You must not use our website for any purposes related to marketing without our express written consent.

You must not use our website to copy, publish or send mass mailings or spam.

You must not use our website to copy, publish or send material which is illegal or unlawful, or material which could give rise to legal action under English and other applicable law. All material you copy, publish or send via our website must not be defamatory, obscene, indecent, hateful, discriminatory or inflammatory; such material must not infringe any personís intellectual property rights or rights of confidence, impinge upon any personís privacy, or constitute incitement to commit a crime[; further, material must not be misleading, deceptive, sexually explicit, threatening, abusive, harassing or menacing.

We reserve the right to edit or remove any material posted upon our website.

We may take such action as we deem appropriate to deal with the posting of unsuitable material, including suspending or cancelling your account, restricting your access to our website, or commencing legal proceedings against you.

In respect of all material that you post on our website, you grant to us a worldwide, irrevocable, non-exclusive, royalty-free licence to use, reproduce, adapt, publish, translate and distribute such material in any media, together with the right to sub-licence such rights.

(7) Variation

We may revise these terms and conditions from time-to-time. Please check this page regularly to ensure you are familiar with the current version.

(8) Entire agreement

These terms and conditions, together with our privacy policy, constitute the entire agreement between you and us in relation to your use of our website, and supersede all previous agreements in respect of your use of this website.

(9) Law and jurisdiction

This notice will be governed by and construed in accordance with English law, and any disputes relating to this notice shall be subject to the exclusive jurisdiction of the courts of England.

(10) Coupons

We reserve the right to end any coupon promotion at any time, and to refuse the use of a coupons if we feel they have been misused by a customer. Only one coupon can be used at anyone time/sale.

(11) Pricing Errors

We reserve the right to cancel a sale before an item is despatched if pricing errors have been listed on the website, we will not honour pricing errors in these types of cases. You will be notified via email if any stock ordered is found to be mispriced, you will have the option to either: a)pay the difference or b)cancel your order & receive a refund.

(12) Installation Terms

For installations we will expect payment in full when the job is complete, this by means of either cash or credit/debit card payment. We only accept cheques before installation takes place subject to clearance.
With some higher value installations we may sometimes ask for a 20% deposit 7 days in advance of the arranged installation date, with the balance due day of completion with payment methods mentioned above.
If for any reason the installation date cannot take place as originally planned, then we will either offer you a new installation date, or your deposit refunded in full.
All installation work by means of cables laid, dish installation & equipment supplied are guaranteed for 1 year. (Any storm or severe weather damage to the dish alignment does not apply)

(13) Payments & Delivery

A) Cash or credit/debit card payment (Mastercard, Visa, Visa Debit, Maestro, Solo)

B) Google Checkout (credit & debit cards via Googles secure payment gateway)

C) Bank Transfer, cheque or postal order made payable to "Proton Electronics" (Items will not be sent until payment has cleared)

Upon cleared payments, items will be despatched within 1-2 working days via either Royal Mail or an independant courier. High Value items will be sent with a tracking number which can be provided upon request. We will not send out any items until payments have cleared. Bank Transfer & Cheques take a Minimum of 3 days to clear, so please bear this in mind when using these methods.

(14) Returns & Refunds

Items returned for a refund are fully accepted providing that;

a) Items are returned within 7 days.

b) Items are unopened & in original packaging.

c) You are responsible for postage costs when returning items.

Returns are accepted within 7 days of receipt. Provided items are returned at buyer's expense and are in the same condition as received (brand new condition).

You must notify us of your intention to do so within this 7 day period. Goods must be returned at your cost and liability, unused and as new, complete with all accessories, cables, manuals and in undamaged original packaging. Goods must be protected for transit. Your original delivery charge will NOT be refunded, even if free delivery was offered !

Please note "Customised" orders, including cut lengths of cable, are not covered under the right to cancel.

Faulty products will be repaired or replaced according to the manufacture warranty.

Items which are defective upon receipt must be reported to us
within 48 hours. For such items a replacement or refund will be offered.

After 5 days a defective item should be reported to the manufacturer and the terms and conditions of the manufacturer's warranty will apply. In case of hardware faults, please send email detailing the issue and wait for returns authorization from us before returning any items.

Testing of returned products can take up to 5 working days. If items are found to be working and not faulty then the customer would have to pay £35 Engineer fee plus they would need to pay full return postage fees.

Customer is responsible for ALL shipping charges and risk of damage or loss on all returning shipments.

It is your responsibility to ensure that the item is returned to us in a safe and secure manner, and in the event of a refund or exchange, in saleable condition (in original packaging and including all warranty cards, manuals and accessories). We will check the item as soon as it arrives and you will receive a refund to your original payment method. Refunds can take upto 30 days.

The above terms and conditions do not affect the customer's statutory rights.

Blank hobby cards will not be refunded once data has been added on them!

Offical Viewing Cards cannot be accepted for refunds once card has been activated.

(15) Damaged Goods / Errors

If you believe that an order may have been damaged in transit to you, please sign for it as "damaged" to the carrier, or refuse to accept the delivery. You must retain all original packaging for examination. You must contact us immediately by phone 0844 567 2792 or contact us

You must notify us of damaged goods within 24 hours of receipt of goods.

You must notify us of any errors in orders within 2 days of receipt of goods.

(16) Warranty

All items we sell come with 12 months Return To Base Manufacturers Warranty !

A Return to Base (RTB) Warranty is exactly that, it requires you to return your faulty product to the manufacturer for repair. You are responsible for the shipping costs to and from the manufacturer. Unless otherwise stated, all manufacturers warranties are RTB.

Upon inspection they will repair or replace faulty products

Ordinary wear and tear, improper maintenance, userís mistakes, abuse and misuse are not covered by the warranty.

Thank you, any questions then please feel free to contact us.


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ProtonElectronics - Best Prices : Free Mainland Delivery : Satisfaction Guaranteed - Call Now 0844 567 2792
Most products we sell carry a minimum 12 months Return To Base manufacturer's warranty, unless stated otherwise.